Help & FAQs

Welcome to Blackollar’s Help & FAQs section! Here, you’ll find answers to common questions about our services, policies, and more. If you need further assistance, feel free to contact us.

1. How do I place an order?

• Browse our website and select the items you want to purchase.
• Choose your preferred size and color, then click “Add to Cart.”
• Select Quantity and Shipping (Payment) Option and click “Proceed to Checkout.”
• Enter your shipping information and Click checkbox (I have read and agree to the website terms and conditions).
• Review your order and click “Place Order” to complete the purchase.

2. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, net banking, UPI, digital wallets, cash on delivery (COD), and bank transfers. For more details, visit our Payment Options section.

3. Can I change or cancel my order?

• Orders can only be modified or canceled within 1 hour of placement. Please contact our customer service team immediately at contact@blackollar.com or call us at +91 9460478535 to request changes or cancellations.

4. How can I track my order?

• After your order is dispatched, you will receive a confirmation email with a tracking number. You can track your order via the link in the email, our website’s “Order Tracking” section, or the courier’s website using your tracking number.

5. What is your return policy?

• Items can be returned within 7 days of delivery if they are unused, unwashed, and in their original condition. Please refer to our Return Policy for detailed information on the return process.

6. How do I initiate a return?

• To initiate a return, email us at contact@blackollar.com or call us at +91 9460478535. Provide your order number and reason for the return. You will receive return instructions and a return authorization number.

7. Do you offer free shipping?

• Yes, we offer free shipping on all orders over ₹300. For orders below ₹300, a nominal shipping charge of ₹49 will apply.

8. What should I do if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contact@blackollar.com or call us at +91 9460478535. We will assist you with a replacement or refund.

9. How long does delivery take?

• Standard delivery typically takes 5-7 business days. Express delivery is available for faster shipping within 2-3 business days. Delivery times may vary based on your location and order volume.

10. How can I contact customer service?

• You can reach our customer service team via email at contact@blackollar.com or by calling +91 9460478535 and WhatsApp +919587119251. We are here to assist you with any questions or concerns you may have.

11. Do you ship internationally?

• Currently, we only ship within India. We are working on expanding our shipping options and will update our website with any international shipping information in the future.

12. How can I change my account details?

• To update your account details, log in to your account on our website and navigate to “Account Settings” to make changes. For assistance, contact us at contact@blackollar.com or WhatsApp +919587119251.

Thank you for visiting Blackollar! If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help and ensure you have the best shopping experience.