Return & Refund Policy

At Blackollar, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our hassle-free return policy.

Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Items must be unused, unwashed, and in their original condition with all tags and labels attached.
• Items must be returned in their original packaging.
• Certain items, such as innerwear, swimwear, and personalized products, are not eligible for returns due to hygiene reasons.

How to Initiate a Return

1. Contact Us: Email us at [contact@blackollar.com] or call us at +91 9460478535 to initiate the return process. Please provide your order number and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to send back your items.
3. Pack and Ship: Securely pack the items in their original packaging, including the return authorization number. Ship the package to the address provided in the return instructions.

Refund Policy

• Inspection: Once we receive your returned items, our team will inspect them to ensure they meet the return eligibility criteria.
• Refund: If the items pass the inspection, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. You will receive a confirmation email once the refund is processed.

Exchange Policy

• If you wish to exchange an item for a different size or color, please follow the same return process. Once your return is approved and received, you can place a new order for the desired item.

Return Shipping

• Customers are responsible for the return shipping costs unless the item received was incorrect or defective. In such cases, we will provide a prepaid return shipping label.

Important Notes

• Items returned without a return authorization number will not be accepted.
• Blackollar reserves the right to refuse returns that do not meet the eligibility criteria.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [contact@blackollar.com] or call us at +91 9460478535.

Thank you for shopping at Blackollar! We appreciate your business and are committed to providing you with the best shopping experience.